Refund policy

Thank you for choosing PettyCare for your pet-related needs. We understand that sometimes circumstances may arise where you need to return a product. Our return policy is designed to be fair and transparent, ensuring your satisfaction with every purchase.

1. Eligibility for Returns:

• We accept returns for items within 14 days of the date of purchase.
• To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.

1. How to Initiate a Return:

• To initiate a return, please contact our customer care team at info@pettycare.net
   Provide your order number and a brief explanation of the reason for the return.
• Our customer care team will guide you through the return process, including providing you with a return authorization and shipping instructions.

1. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
• We recommend using a trackable shipping service to ensure the safe return of your items. PettyCare is not responsible for items lost or damaged during the return process.

1. Refund Process:

• Once we receive your returned items and inspect them, we will process your refund.
• Refunds will be issued to the original method of payment within 3-5 business days after the return is approved.
• Please note that shipping costs are non-refundable unless the return is due to a mistake on our part or a defective product.

1. Exchanges:

• If you wish to exchange an item for a different size, color, or product, please contact our customer care team. We will guide you through the exchange process and provide instructions on returning the original item.

1. Damaged or Defective Items:

• In the rare cases that you receive a damaged or defective item, please contact our customer care team immediately. We will arrange for a replacement or provide a full refund, including return shipping costs.

1. Non-Returnable Items:

• Some items are non-returnable for hygiene reasons, including pet food and treats. Please ensure that you double-check product details before making a purchase.

If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer care team at info@pettycare.net. We are here to assist you and ensure that your experience with PettyCare is positive and satisfactory.

Thank you for choosing PettyCare. We appreciate your business and look forward to serving you and your pets with top-quality products and exceptional customer service.